Delete your ARYV account

Last updated: 10 November 2026

You can delete your ARYV account and personal data in two ways. You do not need to have the app installed.

In the app

Open ARYV and sign in.
Go to Settings → Privacy.
Tap Delete My Account.
Confirm with your password, or by signing in again with Google if that is how you created the account.

Deletion takes effect immediately, and you are signed out on all devices. An account cannot be deleted while it has a ride, booking or delivery in progress, an open dispute, or commission still owed; finish or settle those first.

By email

Email [email protected] from the address registered to your account, with the subject Account deletion request.

Include your registered phone number if you have it, so we can find the account. We will confirm the request comes from the account holder and complete the deletion within 30 days.

What is deleted

Your name, email address and phone number
Your profile photo, date of birth and address
Your emergency contacts
Your saved preferences, language and currency settings
Your identity and vehicle verification documents
Your sign-in details and active sessions

What is kept, and why

Completed trips, deliveries and payment records are kept without your identity. Once your account is deleted, these records contain nothing that identifies you.

They cannot be removed entirely, for two reasons:

They are also the other person's record of a trip or delivery they took part in, such as a driver's earnings history or a sender's proof of delivery.
We are required to keep financial records for tax and accounting purposes, for as long as the law requires.

This cannot be undone

Deletion is permanent. Your ride history, ratings and saved places are lost. To use ARYV again you would need to create a new account and, if you drive or deliver, complete verification again.

Questions

Email: [email protected]
Post: ARYV, Box 440, Masunga, Botswana