Terms of Service

Last updated: 10 November 2026

These terms are an agreement between you and ARYV ("we", "us") about your use of the ARYV app and services. By creating an account or using ARYV you agree to them. If you do not agree, please do not use ARYV.

1. What ARYV is

ARYV is a platform that puts people in touch: passengers with drivers who are making a trip, and people sending a package with couriers who can carry it. ARYV does not provide transport or delivery itself. Drivers and couriers are independent users of the platform, not employees or agents of ARYV, and the trip or delivery is an arrangement between the users who agree to it.

2. Your account

• You must be at least 18 years old.
• Give accurate, current information, and keep it up to date.
• Keep your password safe. You are responsible for what happens under your account.
• Tell us straight away if you think someone else has used your account.
• One person, one account. Do not share your account or let someone else drive or deliver under it.

3. Rides

• To offer rides you must hold a valid driving licence, have a roadworthy and properly registered and insured vehicle, and have your documents approved by ARYV.
• Every booking is a request until the driver accepts it. Drivers may decline requests.
• The driver sets the price per seat. The price you are shown when you book is the price you pay.
• Either side may cancel a booking before the ride. Please cancel as early as you can.
• Drivers must follow the road traffic laws and carry no more passengers than the vehicle is licensed for.
• After a ride, passengers and drivers may rate each other. Ratings must be honest.

4. Package delivery

• The sender describes the package and names the price. A courier who accepts agrees to deliver it for that price.
• Describe the package accurately. Do not send anything illegal, dangerous, stolen, perishable without saying so, or anything a courier could not lawfully carry. Do not send cash or items you cannot afford to lose.
• When the courier collects the package, the recipient is sent a delivery code. The delivery is complete when the courier enters that code. Only give the code to the courier once you have the package.
• Delivery times are estimates, not guarantees.
• ARYV does not insure packages. A package is carried at the risk of the sender and the courier.
• If something goes wrong, either side can report a problem with the delivery in the app. ARYV will review what happened and record an outcome, which may change the commission owed. ARYV's review does not replace any legal rights the sender and courier have against each other.

5. Payment and commission

• Rides and deliveries are paid in cash, directly between users: the passenger pays the driver, and the recipient or sender pays the courier. ARYV does not hold or transfer this money.
• Both sides confirm a cash payment in the app so each has a record of it.
• ARYV charges drivers and couriers a commission on what they earn through the platform. The app shows the amount owed.
• Drivers and couriers must settle commission when asked. An account that owes more than its limit cannot take new cash work until it is settled.
• Promotional discounts are applied when you book and cannot be exchanged for cash.

6. How you must behave

You must not:

• use ARYV for anything unlawful, or to arrange something unlawful;
• harass, threaten, discriminate against or endanger another user;
• give false information, impersonate someone, or submit documents that are not yours;
• arrange a trip or delivery through ARYV and then complete it outside the app to avoid commission;
• manipulate ratings, promotions or disputes;
• interfere with the app, attempt to access other users' data, or copy, modify or reverse engineer the software.

7. Safety

ARYV checks drivers' and couriers' documents and provides safety tools such as the pickup PIN, trip photos, emergency alerts, blocking and reporting. These reduce risk; they do not remove it. Use your own judgment about who you travel with and what you carry. In an emergency, contact the emergency services first.

8. Suspension and closing accounts

We may suspend or close an account that breaks these terms, puts other users at risk, or owes commission that is not settled. When an account is suspended, its upcoming rides and bookings are cancelled and the people affected are told. You may close your own account at any time; see Delete your account.

9. Privacy

Our Privacy Policy explains what information we collect and how we use it.

10. The app

We give you a personal, non-transferable licence to use the ARYV app for its intended purpose. The app, its name and its content belong to ARYV. We may change or withdraw features, and the service may not always be available.

11. Our responsibility to you

ARYV is provided "as is". To the fullest extent the law allows:

• we do not guarantee that a ride or courier will be available, that a user will behave as expected, or that a trip or delivery will be completed;
• we are not responsible for the acts or omissions of other users, including drivers and couriers;
• we are not liable for indirect or consequential loss, or for loss of or damage to a package.

Nothing in these terms limits liability that cannot be limited by law, or takes away rights you have under consumer protection law.

12. Changes to these terms

We may update these terms. We will post the new version here with a new date, and for significant changes we will tell you in the app or by email before they take effect. If you keep using ARYV after a change takes effect, you accept the new terms.

13. Governing law

These terms are governed by the laws of the Republic of Botswana.

14. Contact

Email: [email protected]
Post: ARYV, Box 440, Masunga, Botswana